General Terms and conditions
Catherine Guyard Consulting
Last up-date: October 2025
General information
These General Terms and Conditions of Sale for services and training, hereinafter referred to as GTC, constitute the agreement governing, for its duration, the relationship between Catherine Guyard Consulting, 33B rue de Vesoul, 25000 Besançon, SIRET 992 349 076 00016, hereinafter referred to as the Service Provider, and its Clients in the context of the sale of services and training.
In the absence of a contract between the Service Provider and its Client, the services provided are subject to the GTC described below. Any order placed and any contract entered into with the Service Provider implies the Client's full and unreserved acceptance of these GTC.
The Service Provider may modify them at any time.
Offer of service
The service provider offers one-off or regular services to businesses or individuals, on-site or remotely, in the areas of consulting, individual or group (team) coaching, and training.
Quotation and order
Any request for services will result in the Service Provider preparing a quote or proposal. The Service Provider may request a deposit upon signing the order for any service or training. The order will only be confirmed once the quote or proposal has been returned, accepted, and signed, accompanied by payment of the requested deposit.
Any changes to the order requested by the Client will only be considered, within the limits of the Service Provider's capabilities, if they are notified in writing at least 10 days before the scheduled date of the service, after the Client has signed a specific purchase order and any price adjustments have been made.
Contracts
After placing the order, the Service Provider shall send the Client a service contract or a professional training agreement drawn up in accordance with the provisions of the Labor Code in force.
The Client undertakes to return a signed copy (and stamped in the case of a company) to the Service Provider as soon as possible, with the words “Agreed and accepted.”
A certificate of completion will be provided to training’s participants at the end of the training.
Rates
Services and training are provided at the Service Provider's rates in effect on the date the order is placed, according to the quote previously established by the Service Provider and accepted by the Client.
Duration and conditions of cancellation:
The duration of services and training courses is specified in the quote and proposal. The dates and schedules are set out in the contract and training agreement.
Each party reserves the right to terminate the contract at any time in the event of non-compliance by the other party with any of its obligations under the contract, without prejudice to any damage that may be claimed from the defaulting party.
Any termination of a service or training provision must be communicated in writing. In the event of termination by the Client less than 7 days before the start of the service or training provision, the Client undertakes to pay 10% of the amount as compensation. Any service accepted by the Client (acceptance of the quote, contract, proposal, date reservation by mail or email, or communicated in the form of a work schedule) and then canceled will be invoiced according to the terms indicated in the contract or training agreement.
In the event of cancellation of the service or training by the Service Provider, the latter will reimburse the Client for any sums already received.
Conditions for replacing a participant in a training course
The Client may replace a participant without incurring additional charges until the start of the training session, except for training courses that include a preliminary service, for which the cost will be increased by 15%. All replacement requests must be made in writing.
Terms of payment
- The Service Provider may send invoices to the Client as and when services and training courses are provided over a period of time.
- Prices are inclusive of VAT.
- Any service or training program that has begun is payable in full.
- The price is payable in full (or minus the deposit) in a single payment within 30 days of the invoice date. No discount will be applied for early payment.
- Any delay or failure to pay will automatically result in the immediate payment of any outstanding amounts, the calculation and payment of a late payment penalty in the form of interest at a rate equivalent to three times the legal interest rate (in effect on the date of invoicing for services). This penalty is calculated on the pre-tax amount of the sum remaining due and runs from the day following the payment date shown on the invoice until full payment, without any prior reminder or formal notice being necessary. In addition to this penalty, a fixed compensation fee of 40 euro will be charged for recovery costs in accordance with the texts in force (see Decree No. 2012-1115 of October 2, 2012).
- In the event of non-compliance with the terms of payment, the Service Provider also reserves the right to suspend the provision of the services ordered by the Customer without giving rise to damages for the Customer.
Intellectual Property
The Service Provider retains ownership of all intellectual property rights relating to the content and materials used and provided to its Clients during the provision of services and training.
All rights of reproduction, use, distribution, adaptation, modification, and exploitation are prohibited, regardless of the process and medium used.
Responsibility
Considering the nature of the services provided, the service provider's obligation is an obligation of means and not of results. The service provider undertakes to perform the services in accordance with best practices and in the best possible manner, under the terms and conditions of the agreement, and in compliance with the applicable legal and regulatory conditions. Each party is liable to the other for any breach of its obligations. The client undertakes to provide the service provider, within the agreed time frame, with all the information and documents necessary for the proper performance of the service and for a proper understanding of the issues involved. The service provider shall not be held liable for:
- any error caused by a lack of information or incorrect information provided by the client,
- any delay caused by the client that makes it impossible to meet the deadlines agreed upon or prescribed by law.
The service provider's liability, if proven, shall be limited to an amount excluding tax not exceeding half of the total amount excluding tax actually paid by the client for the service provided by the service provider on the date of the complaint sent by registered letter with acknowledgment of receipt.
In the event of a complaint, the Service Provider undertakes to contact the Client within 7 working days.
Confidentiality
All information that the Service Provider and the Client become aware of or that is communicated by the other party during the performance of the contract is strictly confidential, and each party undertakes not to disclose it.
The parties shall ensure that their employees comply with this obligation.
Communication
The Client authorizes the Service Provider to mention its name and logo and to refer to it as a reference in all of its commercial documents.
Force majeure
The Parties shall not be held liable if the non-performance or delay in the performance of any of their obligations, as described herein, results from a case of force majeure, as defined by case law and Article 1218 of the Civil Code.
Personal data protection
Participants' personal data is used strictly for the purposes of registration, delivery, and follow-up of the training course. This data is necessary for the delivery of the training course in accordance with Article L 6353-9 of the French Labor Code. It is retained for the legal limitation period applicable to administrative and financial controls relating to training courses.
Participants have the right to access, rectify, and limit the processing of their data, as well as the right to object to and transfer their data, where applicable. This right may be exercised by contacting Catherine Guyard Consulting, Catherine GUYARD, 33B rue de Vesoul, 25000 BESANCON. Participants also have the right to lodge a complaint with a supervisory authority if necessary.
As the entity responsible for processing its employees' data, the Client undertakes to inform each participant that personal data concerning them is collected and processed by the Service Provider for the purposes of conducting and monitoring the training.
Applicable Law – Court
By express agreement between the parties, these General Terms and Conditions of Sale and the purchase and sale transactions arising therefrom are governed by French law.
Any disputes to which this contract may give rise, concerning its validity, interpretation, performance, termination, consequences, and repercussions, shall be submitted to the court of Besançon.
The registration can be done using the dedicated platform : Consumer Redress in the EU.