Conflict and emotions management
“Let us never negotiate out of fear. But let us never fear to negotiate.” John F. Kennedy
Learning objectives
Understand and identify the different types of conflicts
Understand and identify the emotions and the behaviors impacted by conflicts and learn about corresponding psychological needs Practice the Non-Violent Communication method
Get some keys for constructive interpersonal relationships
Methodology
Group of about 8 people
Individual and group activities, case study
Non-Violent Communication
Participant
Employee, supervisor, team leaders and managers
Modalities
Classroom
Possible to adapt the format to 100% digital
Please contact us if you would like to welcome a disabled person
Prerequisite
None
Training content
Conflict mechanisms
The origins of conflict
The emotional part of conflict
Toolbox for conflict management
Supports
Training and activities booklet
Duration
2 following days (15 hours)
Languages
French and English
Price
800€ / participant
On site training: please, contact me
Evaluation
Case study
Feedback survey
You wish to adapt the training content for internal session or organize a workshop on this topic?
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Upcoming session dates
There are currently no scheduled sessions for this training.
Book an appointment if you would like to arrange a custom session!